Refund policy

Timeframe:

You have 14 days from the date of receipt of your order to request a return or exchange.

Return Request Process:

To initiate a return or exchange, please email our customer service at [EMAIL]. Include your order details and reason for the return/exchange in the email. A return authorization number will be provided, and no returns or exchanges will be accepted without this number.

Condition of Items:

The item must be unused, undamaged, and in its original packaging with all tags attached. It should be in the same condition as when received.

Shipment Costs:

You are responsible for the shipping costs associated with the return or exchange. We recommend using a trackable shipping service or purchasing shipping insurance, especially for items of higher value.

Refunds:

Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund. If approved, a refund will be processed within 5-10 business days and credited back to the original method of payment.

Exchanges:

If you wish to exchange the item for a different size, color, or product, please indicate your preference in the return/exchange request email. We will do our best to accommodate the exchange based on availability. Additional shipping costs for the exchanged item may apply.

Sale Items:

Please note that all sale items are final sale and cannot be returned or exchanged unless they are damaged or defective upon arrival.

Gift Returns:

If the item was marked as a gift and shipped directly to you, we can provide a gift credit for the value of the return. Once the returned item is received, a gift certificate will be issued to you. If the item was not marked as a gift, the refund will be processed back to the original purchaser's payment method.

Please contact our customer service at [PHONE #] if you have any further questions or need assistance with your return or exchange.